:root{--bg:#f6f7f9;--panel:#ffffff;--text:#18212f;--muted:#697386;--line:#dfe4ea;--teal:#087f8c;--green:#15803d;--amber:#b7791f;--red:#b42318;--ink:#111827}*{box-sizing:border-box}body,html{min-height:100%;margin:0;background:var(--bg);color:var(--text);font-family:Inter,ui-sans-serif,system-ui,-apple-system,BlinkMacSystemFont,Segoe UI,sans-serif;letter-spacing:0}button,input,select,textarea{font:inherit}button{cursor:pointer}.topbar{position:-webkit-sticky;position:sticky;top:0;z-index:10;display:flex;align-items:center;justify-content:space-between;height:64px;padding:0 32px;border-bottom:1px solid var(--line);background:rgba(255,255,255,.92);-webkit-backdrop-filter:blur(12px);backdrop-filter:blur(12px)}.brand-mark{display:inline-grid;width:32px;height:32px;margin-right:10px;place-items:center;border-radius:8px;background:var(--ink);color:white;font-weight:800}.brand-name{font-weight:700}.auth-shell,.dashboard-shell{width:min(1180px,calc(100% - 32px));margin:0 auto}.auth-shell{display:grid;min-height:calc(100vh - 64px);place-items:center}.auth-panel{width:min(460px,100%);padding:28px;border:1px solid var(--line);border-radius:8px;background:var(--panel);box-shadow:0 18px 45px rgba(17,24,39,.08)}.auth-panel h1,.dashboard-heading h1,.panel-title h2,.section-title h2{margin:0;line-height:1.15}.auth-panel p{color:var(--muted)}.dashboard-shell{padding:28px 0 56px}.dashboard-heading,.panel-title,.section-title{display:flex;align-items:center;justify-content:space-between;gap:16px}.dashboard-heading{align-items:flex-end;margin-bottom:26px}.eyebrow{margin:0 0 5px;color:var(--muted);font-size:.9rem}.dashboard-heading h1{font-size:clamp(1.9rem,3vw,2.35rem)}.state-pill,.status-chip{border:1px solid var(--line);border-radius:999px;background:#f8fafc;color:var(--ink);font-weight:700}.live-indicator,.state-pill,.status-chip{display:inline-flex;align-items:center;min-height:28px;padding:0 10px;font-size:.78rem}.live-indicator{border:1px solid 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h2{font-size:1.45rem}.file-input{position:relative;display:grid;place-items:center;grid-gap:10px;gap:10px;width:100%;min-height:128px;padding:18px;border:1px dashed #b8c2cc;border-radius:8px;background:#fbfcfd;color:var(--muted);text-align:center}.file-input span{color:var(--text);font-weight:700}.file-input input{width:min(220px,100%);color:var(--muted)}.tool-panel>.primary-button{min-height:56px}.ghost-button,.icon-button,.mini-action-button,.primary-button{display:inline-flex;align-items:center;justify-content:center;gap:8px;min-height:42px;border-radius:8px;border:1px solid transparent;font-weight:700;white-space:nowrap}.primary-button{background:var(--teal);color:white}.ghost-button{padding:0 14px;border-color:var(--line);background:white;color:var(--text)}.control-row{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));align-self:center;grid-gap:10px;gap:10px;margin:0}.icon-button{min-height:114px;min-width:0;flex-direction:column;padding:0 10px;border-color:var(--line);background:#f9fafb;font-size:1rem}.icon-button.success{color:var(--green)}.icon-button.warn{color:var(--amber)}.icon-button.danger{color:var(--red)}.mini-action-button{min-height:34px;padding:0 10px;border-color:var(--line);background:#f9fafb;color:var(--teal);font-size:.82rem}.mini-action-button.danger{color:var(--red)}.manual-contact-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));grid-gap:12px;gap:12px}.manual-contact-grid .field.wide{grid-column:1/-1}.row-actions{display:flex;flex-wrap:wrap;gap:8px}.queue-grid{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));align-self:end;grid-gap:10px;gap:10px;margin:0}.queue-grid div{min-height:96px;padding:12px;border:1px solid var(--line);border-radius:8px;background:#fbfcfd}.queue-grid dt{color:var(--muted);font-size:.78rem}.queue-grid dd{margin:10px 0 0;font-size:1.4rem;font-weight:800}.message-line{min-height:40px;margin:16px 0 0;padding:10px 12px;border:1px solid rgba(8,127,140,.18);border-radius:8px;background:rgba(8,127,140,.08);color:#075965}.reports-section,.table-section{margin-top:16px;padding:20px}.stats-grid{display:grid;grid-template-columns:repeat(6,minmax(120px,1fr));grid-gap:12px;gap:12px;margin-top:16px}.stat-card{display:grid;grid-gap:8px;gap:8px;min-height:118px;padding:14px;border:1px solid var(--line);border-radius:8px;background:#fbfcfd}.stat-card span{color:var(--muted);font-size:.84rem}.stat-card strong{font-size:1.8rem;line-height:1}.table-wrap{width:100%;margin-top:12px;overflow-x:auto}.event-feed{display:grid;max-height:420px;margin-top:12px;overflow:auto;border-top:1px solid var(--line)}.event-row{display:grid;grid-template-columns:92px minmax(0,1fr);grid-gap:14px;gap:14px;padding:13px 0;border-bottom:1px solid var(--line)}.event-row time{color:var(--muted);font-size:.8rem;font-feature-settings:"tnum";font-variant-numeric:tabular-nums}.event-row p{margin:5px 0 0;color:var(--text)}.event-heading{display:flex;flex-wrap:wrap;gap:8px;align-items:center}.event-heading strong{color:var(--ink);font-size:.84rem}.empty-feed,.event-heading span{color:var(--muted);font-size:.84rem}.empty-feed{margin:12px 0 0}.transcript-feed{display:grid;grid-gap:12px;gap:12px;max-height:460px;margin-top:12px;overflow:auto;border-top:1px solid var(--line);padding-top:14px}.transcript-row{display:grid;grid-template-columns:98px minmax(0,1fr);grid-gap:12px;gap:12px;align-items:start}.transcript-meta{display:grid;grid-gap:4px;gap:4px;color:var(--muted);font-size:.78rem}.transcript-meta strong{color:var(--ink)}.transcript-meta time{font-feature-settings:"tnum";font-variant-numeric:tabular-nums}.transcript-bubble{min-width:0;padding:12px 14px;border:1px solid var(--line);border-radius:8px;background:#fbfcfd}.transcript-row[data-speaker=agent] .transcript-bubble{border-color:rgba(8,127,140,.22);background:rgba(8,127,140,.07)}.transcript-row[data-speaker=customer] .transcript-bubble{border-color:rgba(21,128,61,.22);background:rgba(21,128,61,.07)}.transcript-row[data-speaker=system] .transcript-bubble{border-color:rgba(183,121,31,.25);background:rgba(183,121,31,.08)}.transcript-bubble p{margin:0}.transcript-contact{display:block;margin-top:7px;color:var(--muted);font-size:.78rem}.config-grid{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));grid-gap:14px;gap:14px;margin-top:16px}.field{display:grid;grid-gap:7px;gap:7px}.config-subhead{display:grid;grid-column:span 3;grid-gap:4px;gap:4px;margin-top:8px;padding-top:14px;border-top:1px solid var(--line)}.config-subhead strong{color:var(--ink)}.config-subhead span{color:var(--muted);font-size:.84rem}.field.wide{grid-column:span 3}.field span{font-weight:700;text-transform:uppercase}.field small,.field span{color:var(--muted);font-size:.78rem}.field small{line-height:1.35}.field input,.field select,.field textarea{width:100%;min-height:42px;padding:10px 11px;border:1px solid var(--line);border-radius:8px;background:#fbfcfd;color:var(--text)}.checkbox-field{align-content:start}.checkbox-field input{width:24px;min-height:24px;padding:0;accent-color:var(--teal)}.field textarea{min-height:108px;resize:vertical}.voice-preview-panel{grid-column:1/-1;display:grid;grid-gap:12px;gap:12px;padding:14px;border:1px solid var(--line);border-radius:8px;background:#fbfcfd}.voice-preview-actions{display:flex;align-items:center;gap:12px;flex-wrap:wrap}.voice-preview-actions audio{min-width:260px;max-width:100%;height:38px}.advanced-config{grid-column:1/-1;border:1px solid var(--line);border-radius:8px;background:#fbfcfd}.advanced-config summary{cursor:pointer;padding:12px 14px;color:var(--ink);font-weight:700}.advanced-grid{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));grid-gap:14px;gap:14px;padding:0 14px 14px}.knowledge-field textarea{min-height:260px;font-family:ui-monospace,SFMono-Regular,SF Mono,Consolas,Liberation Mono,Menlo,monospace;font-size:.86rem;line-height:1.45}table{width:100%;border-collapse:collapse;min-width:720px}td,th{padding:13px 10px;border-bottom:1px solid var(--line);text-align:left;vertical-align:middle}th{color:var(--muted);font-size:.78rem;text-transform:uppercase}td{font-size:.92rem}@media (max-width:900px){.topbar{padding:0 16px}.work-grid{grid-template-columns:1fr}.stats-grid{grid-template-columns:repeat(2,minmax(0,1fr))}.config-grid{grid-template-columns:1fr}.config-subhead,.field.wide{grid-column:span 1}.advanced-grid{grid-template-columns:1fr}}@media (max-width:560px){.dashboard-heading,.section-title{align-items:flex-start;flex-direction:column}.control-row,.event-row,.queue-grid,.stats-grid,.transcript-row{grid-template-columns:1fr}}